Accepted Payment Options

We gladly welcome Visa, Mastercard, American Express, Discover, JCB, Diners Club, and Elo for card payments. Additionally, we support digital wallet payments through Google Pay, Apple Pay, Amazon Pay, and Shop Pay.

You'll find all these convenient payment choices available for selection during the checkout process.

Potential Taxes

Depending on the locations where our company maintains a physical presence or conducts economic activities, you might encounter county, municipal, shipping, and/or state taxes.

Please keep in mind that international tax rates can vary.

To discover our latest promo codes and discounts, simply subscribe to our mailing list, conveniently located at the bottom of our website. By doing so, you'll receive exclusive access to our top discounts and stay updated on exciting news like product launches!

Following your purchase, you should promptly receive a confirmation email. Please be aware that occasionally this email may inadvertently land in your spam folder, so it's worth checking there if you can't find it in your inbox. If not, please contact us here and we'll look into this.

We would love to help you purchase a bulk order!

If you are needing to purchase 10+ items please reach out to us here.

When items are in stock, we typically aim to ship your order within 1-2 business days. However, please be aware that the following shipping timeframes are approximate and are provided by the carriers. They are subject to change due to various factors, including potential delays:

- United States: 3-Day shipping
- Rest of the world: Estimated at checkout.

Once your order ships, you will receive an email containing tracking information.

Important Notes:

• After your package has left our warehouse, please understand that we cannot control weather-related delays or issues caused by the mail carrier.
• Shipping costs and delivery timeframes may vary based on the specific items you're ordering and your location.
• If your order includes a pre-ordered item, your entire order will be shipped when that item becomes available.
• Shipping to Alaska and Hawaii often takes longer than the options listed at checkout.

Shipping is free on all orders!

Once your order has been dispatched, you will receive a shipping confirmation email containing a tracking link. This link will help you stay informed about the status of your order. If you can't find this email in your inbox, don't forget to check your spam folder.

You can also track your order by clicking the chat icon below and selecting "Track An Order." Simply enter your details to receive the latest updates from the carrier, provided that your order has been shipped.

Please keep in mind:

• If you've purchased a pre-ordered item, your entire order will be shipped once the out-of-stock item arrives at our warehouse.
• The timeframes we provide are estimates and are subject to potential delays caused by carriers.

We understand that losing an order can be incredibly frustrating, and we're committed to helping you through this situation. Here's how to determine if your order may be lost:

1. Tracking Information: If you notice that the carrier has not updated your tracking information, it's important to remember that sometimes tracking scans can be delayed. Carriers may not always scan packages immediately when they are collected from our warehouse. Typically, they are scanned once they reach the first distribution center. In some cases, shipments may suddenly reappear in transit, be marked as out for delivery, or even get delivered.
2. Timeframe for Lost Claim: We are unable to file a "lost in transit" claim until a specific number of days have passed without any updates on the tracking information. For domestic orders, this period is typically 15 days, while for international and APO/FPO/DPO addresses, it's 20 days. Fortunately, packages often reappear in the tracking system well before this timeframe elapses, allowing us to resolve the issue sooner.

Please keep in mind:

• After 45 days, we can no longer file a claim for a lost order. Consequently, we won't be able to refund you for the lost item at that point. However, we can offer you store credit or arrange for a replacement order up to 60 days after the last tracking update.
• If you do not reach out to file a lost claim within the 60-day period, you may not be eligible for a replacement, as carriers often reset their tracking links after a couple of months, making it difficult for us to verify that the order is indeed lost.

If your order is marked as delivered but has not yet arrived, here are some steps to take:

1. Allow 2-3 Days: Sometimes, delivery scans update before the package actually reaches its final destination. Give it a couple of days to see if the package arrives.
2. Check with Neighbors or Building Manager: If you feel comfortable doing so, check with your neighbors or building manager to see if the package was mistakenly delivered to the wrong address.
3. Confirm Shipping Address: Double-check your confirmation email to ensure that the shipping address entered during checkout is accurate.
4. Contact Local Carrier Office: Get in touch with your local carrier office as they will have the most recent information about your shipment.

If, after waiting for 2-3 days and checking with neighbors and the carrier, you still haven't received your order, please click the Live Chat button. This will help our agents gather all the necessary information efficiently to assist you.

Please note:

• If your order was marked as "Delivered," and you haven't received it, make sure to reach out within 7 days of the scanned delivery date. After 7 days, we may not be able to file a claim, and your order may not be eligible for re-shipment.

To reveal your challenge, you can use the following methods:

1. Scratcher: Each box includes a red heart scratcher, which is the ideal tool for revealing your challenges.
2. Fingernail: You can use your fingernail to gently scratch off the challenge. Start slowly and lightly to avoid damaging the material.
3. Credit/Debit Card: A credit or debit card with a smooth and firm plastic edge can also be effective for scratching off the challenges.

However, please be cautious:

• Avoid Coins and Keys: Coins and keys can damage the scratch-off material, so it's best to steer clear of using them.
• Damage Caution: If the cards are damaged due to being scratched with a non-recommended material, it might not be eligible for a claim. So, it's important to use one of the suggested methods to avoid any issues.

At this stage, Date Night is exclusively in English.

However, we are currently working on other language translations as well.

Sign up for our mailing list and follow us on social media to be the first to know about all new products and translations!

Our products is designed to be inclusive and gender-neutral, making them suitable for various relationship dynamics.

We want you to be delighted with your purchase, but if you need to return or replace any unused item(s) within 30 days of your delivery date, we're here to assist you! Here's how you can do it:

1. Contact Us: Get in touch with our customer support team and provide your order number along with the reason for your return. We will be happy to assist you with the return process.
2. Return Exclusions: Please note that certain items are excluded from returns. This includes used items, such as those with scratched challenges or torn perforations.
3. Damaged or Defective Goods: If your order arrives damaged or if you encounter any issues with your product, please refer to the "Damaged or Defective Goods" section below for specific instructions.

We sincerely hope that you have a smooth and trouble-free experience with your purchase. However, if you do encounter any issues, we are here to ensure that the return or exchange process is as hassle-free as possible.

A refund request can be submitted within a month after the purchase is made.

The cost of the return shipping is handled by the customer.

If you suspect that your product has arrived damaged or is defective, please follow these steps for assistance:

1. Provide Visual Proof: To assess the condition of the product and determine the appropriate course of action, we kindly request that you send us a video or photos clearly showing the damage or defect.
2. Claim Process: If your issue qualifies for a claim, we will initiate the claim process on your behalf. Once approved, we will either send you a replacement order or issue a partial refund, depending on the circumstances.

Important Notes:

• Proof Required: Please be aware that without video or photo evidence, we may not be able to file and process your claim effectively.
• Timeframe: Claims for damaged or defective orders must be made within a specific timeframe. Requests made more than 1 month after the delivery date may fall outside the claim timeframe.
• Contact Us: To start the resolution process, please get in touch with us via Live Chat or email at support@datenightbrands.com. Provide the necessary photos or videos of the damage, and we will assist you in ensuring that the issue is resolved to your satisfaction.

If you're encountering difficulty when scratching off the challenges, here are the steps to follow for assistance:

1. Use a Smooth Plastic Edge: Some of our products come with plastic discs specifically designed for scratching off challenges. If you don't have one, you can use an alternative with a smooth, plastic edge, like a credit card or guitar pick.
2. Still Having Trouble: If you're still facing issues despite using the recommended tools or alternatives, please provide us with photo or video evidence of the problem. This will help us understand the issue better.
3. Assessment and Resolution: If the issue is due to a defective product, we will send you a replacement item promptly. However, if the product is not defective, we will send you a screenshot of the challenge you are having trouble with.

To get assistance with this issue, please reach out to us via Live Chat or email at support@datenightbrands.com. Make sure to include your order number, a photo or video showing the problem, and specify which product and challenge numbers are not working correctly.

Please note:

• Damage caused by using coins, keys, or other objects not recommended for scratching will typically not be eligible for a claim. Using the proper tools or alternatives is essential to avoid such issues.

You can cancel your order under certain conditions:

1. Order Not Shipped: If your order has not yet been shipped, we can cancel it for you and provide a refund to your original payment method. You'll receive an email confirming the cancellation.
2. Timing Matters: It's important to note that orders are sent to our warehouse shortly after you place them. Therefore, we cannot guarantee that cancellation requests can be fulfilled before the order transfers to our fulfillment center.
3. If Order Has Shipped: If your order has already been shipped, we can assist you with a return, a new order, or an exchange within 30 days of the delivery date. Please refer to our Return Policy for more details.

If you need to make a cancellation or edit to your order, please follow these guidelines:

For Cancelations:

• If you wish to cancel your order, contact our support team as soon as possible via Live Chat or email at support@datenightbrands.com
• Please provide your order number and specify that you would like to cancel the order.
• If the order has not been processed or shipped, we will make every effort to cancel it for you and issue a refund if applicable.
• However, if the order has already been shipped, it may not be possible to cancel it. In such cases, you may need to initiate a return process once you receive the items.

You can edit your order under the following conditions:

1. Order Not Shipped: If your order has not yet been shipped, we can assist you with editing your order. Please contact us via support@datenightbrands.com.
2. Timing Matters: It's important to note that orders are sent to our warehouse shortly after you place them. Therefore, we cannot guarantee edit requests if your order has already been processed.
3. If Order Has Shipped: If your order has already been shipped, we can still assist you with options like returns, placing a new order, or exchanges.

Subscribing to our mailing list is quick and easy. Here's how you can do it:

1. Scroll to the Bottom: Navigate to the bottom of our website.
2. Enter Your Email: You'll see a field where you can enter your email address.
3. Submit: After entering your email, click the submission button.

Once you've completed these steps, you will start receiving valuable information, be among the first to know about upcoming products, and receive special offers that you won't want to miss.

Joining our mailing list is a great way to stay updated and connected with our latest news and promotions.

We're delighted that you want to rejoin our email list! Here's how you can resubscribe:

1. Scroll to the Bottom: Go to the bottom of our website, where you'll find a field to enter your email address. Simply enter your email there to resubscribe.
2. Email Preferences: If you have any past emails from us in your inbox, open one of them. In the email footer, look for a link to manage your email preferences. Click on it, and you can choose the types of emails you'd like to receive from us.

By following these steps, you can easily rejoin our email list and stay informed about our latest updates, products, and offers. We're glad to have you back!

To unsubscribe from our communications, please follow these instructions:

For Text Alerts:

• Simply reply with the word "STOP" to any text message you receive from us. This will opt you out of all text alerts.

For Email Newsletters:

• Scroll to the bottom of the last email you received from us.
• Look for the "unsubscribe" link.
• Click on the "unsubscribe" link to opt out of emails and remove your email from our communications.

Please keep in mind that it may take 48-72 hours for your unsubscribe request to be fully processed, so you might still receive notifications during that time frame. After this period, you should no longer receive emails or text alerts from us.